92ph Privacy Policy

When you register and use the 92ph platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for age and identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos, which is required to process deposits and withdrawals securely. When you use our platform on your mobile device or browser, we automatically collect technical data including your IP address, device type, operating system, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve the overall performance of the platform for players across the Philippines.

We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for regulatory compliance and account security.

The personal information we collect is used primarily to operate and maintain your 92ph account, process financial transactions, verify your identity, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are essential and cannot be opted out of while your account remains active. Your transaction history and gameplay data are used internally to detect and prevent fraud, money laundering, and other prohibited activities in line with Philippine gaming regulations. We may use aggregated, anonymised data to analyse platform performance, understand player behaviour trends, and improve our sports betting, live casino, slot game, and fish game offerings.

If you have opted in to receive promotional communications, we may use your email address or mobile number to send you information about bonuses, new games, and special offers available on the platform. You can withdraw your consent to marketing communications at any time by contacting our support team, and doing so will not affect your ability to use the platform or access your account.

92ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are contractually required to handle your data securely and in accordance with applicable Philippine data protection laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies when required to do so by law, court order, or in connection with the prevention or investigation of fraud and other criminal activity.

In the event that 92ph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such cases, we will notify affected players and ensure that the receiving party is bound by privacy obligations at least as protective as those set out in this policy.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and gaming regulations. Financial transaction records are typically retained for a minimum of five years to comply with anti-money laundering requirements. When your data is no longer needed for the purposes for which it was collected, we securely delete or anonymise it in accordance with our internal data retention schedule. We use industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, access controls that limit who within our organisation can view your data, and regular security audits of our systems and processes.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password, not sharing your login credentials with anyone, and logging out of your account when using a shared or public device. If you suspect that your account has been compromised, please contact our support team immediately.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information held by 92ph. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request corrections to any inaccurate or incomplete information. You may also request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected and there is no legal obligation requiring us to retain it. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe in accordance with applicable law.

Please note that some requests — such as deletion of account data — may affect your ability to continue using the platform, and certain data may need to be retained regardless of your request where we have a legal obligation to do so. We will always explain the basis for any limitation on your rights clearly and transparently.

92ph uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and analyse how players interact with our site. Essential cookies are necessary for the platform to operate and cannot be disabled. Analytical cookies help us understand which pages and features are most popular so we can continue improving the experience for players in the Philippines. We do not use cookies to serve third-party advertising or to track your activity across other websites. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform.

By continuing to use the 92ph platform after being presented with this policy, you acknowledge our use of cookies as described above. If you have questions about specific cookies used on the platform, please reach out to our support team for more information.